Frequently Asked Questions
How do I get started with your debt collection services?
Simply reach out to our team with details about your accounts receivable or overdue balances, and we’ll swiftly develop a customized recovery plan that aligns with your financial goals.
Can I update account information or place new accounts after starting?
Absolutely. You can update existing account details or add new accounts at any time. We just ask for timely notice so we can adjust our recovery strategy accordingly.
What is your cancellation policy?
You can cancel our services at any time; however, fees may apply for work already completed or for legal filings in progress. We always strive to work collaboratively with our clients.
How does the billing process work?
We typically operate on a contingency-fee basis, meaning we only get paid when we successfully recover funds. Any alternative arrangements, such as flat or hourly rates, will be discussed upfront.
How do I track the status of my accounts?
Our secure client portal allows you to view real-time updates, reports, and account activity. You can also contact your dedicated account manager for updates at any time.
Can I receive a receipt or statement for services?
Absolutely! Invoices, payment receipts, and collection summaries are available through your client portal or by contacting our support team.
Need further assistance?
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